Delete your QuiC account

This page explains how to delete your account in QuiC (listed on Google Play as Quic Talk), published by AeonX Digital Technology Limited, and what happens to your data.

1. Delete your account in the app (fastest)

1. Open QuiC on your phone and sign in.
2. Go to Settings.
3. Scroll to the bottom, below Log out, and tap Delete account (called Delete my account in older versions of the app).
4. Confirm. Your account is deleted immediately and you are signed out on all devices.

2. Or ask us to delete it

If you no longer have the app, email support@aeonx.digital from the email address on your account, with the subject “Delete my QuiC account”. We confirm by email and delete the account within 30 days. If your account belongs to your employer, you can also ask your organisation's QuiC administrator, who can delete it directly.

3. What is deleted

When your account is deleted, the following is removed from our systems straight away:

• Your profile: name, email address, photo and settings
• Your signed-in devices and notification tokens
• Messages you sent, and the attachments on them
• Your reactions, and calls you started
• Tasks and approval requests you created
• Your notifications, encryption keys and conversation memberships
• Crash and connection logs linked to your account

4. What is kept

• Messages other people sent stay in their conversations. They are their messages, not yours.
• Where tasks or approvals were assigned to you, the item stays with its creator, with you removed from it.
• Anonymous crash reports (not linked to you, no message content) are kept by our crash-reporting provider for up to 90 days, then deleted automatically.
• We may keep specific records longer only where the law requires it. If so, we keep only what is required.

5. Delete some data without deleting your account

You can remove individual data at any time, directly in the app:

• A message you sent: long-press it, choose Delete, then Delete for everyone.
• A whole conversation: swipe it in the chat list and choose Delete.
• Anything else (for example your profile photo): email support@aeonx.digital and tell us what to delete. We act on requests within 30 days.

More detail is in our Privacy Policy.