Help & support
Need a hand with QuiC? Most questions are answered below. If yours isn't, our support team is one email away.
Contact support
Email support@aeonx.digital from the email address on your account. Tell us what you were doing, what you expected and what happened instead; your phone model and the app version (Settings › About) help us fix things faster. If your account belongs to your employer, your organisation's QuiC administrator can also help with access and sign-in problems.
Common questions
How do I start a new chat?
Go to the People tab and tap any contact to start a conversation.
Are my messages encrypted?
Yes. Messages and attachments are encrypted on your device with the Signal Protocol, and only the devices of the people in the chat can read them. Our servers store and relay only encrypted content and can't read it; notification previews are decrypted on your device. Chats with a business aren't end-to-end encrypted; the Privacy Policy explains the exceptions.
Are my calls and meetings encrypted?
Voice and video calls are end-to-end encrypted. A meeting is end-to-end encrypted unless it is set up for recording and AI notes; those meetings are encrypted in transit and at rest, but not end-to-end. Encrypted calls need a current app: iPhone and Android 1.0.90 or later, Mac 0.2.3 or later (macOS 12.3 or later), or the web app. If QuiC asks you to update to join a call, update the app and try again.
How do I back up my chats?
Go to Settings › Chat Settings › Back Up Chats. You can save a backup on your device or back up to the server.
How do I change the app theme?
Go to Settings › Appearance to switch between Light, Dark, Auto or System.
How do I delete my account?
In the app, go to Settings and tap Delete account at the bottom. Deleting your account is permanent. Full details, including how to request deletion by email, are on the delete your account page.
How we handle your data is described in our Privacy Policy.